TRU4 Courses and Workshops

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AYMS Corporate eLearning Courses

Workplace Violence

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.

Online Course / Classroom Training

R1,499.00

Description

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help your participants recognize certain behaviors, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.

Workplace Violence > Course Outline:

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

How to Identify
Costs to your business

Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism

Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan

Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options

Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review

What Is Not Considered Bullying
Steps to take

4 Step Process
Addressing all Employees
Code of Ethics
Policy and Procedures

Identify a Bully in the Interview Process
Warning Signs
Role Play
Case Study

Advising your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure

Scope
Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation process

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.