‌‌‌ | ‌‌‌ 086 137 0206

Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

‌‌‌ Online Course / ‌‌ Classroom Training

Categories: Business Fundamentals, Business Management

R2,199.00

Description

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising Others > Course Outline:

Module One: Getting Started

‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: Setting Expectations

‌‌‌ Defining the Requirements
‌‌‌ Identifying Opportunities for Improvement and Growth
‌‌‌ Setting Verbal Expectations
‌‌‌ Putting Expectations in Writing

Module Three: Setting Goals

‌‌‌ Understanding Cascading Goals
‌‌‌ The SMART Way
‌‌‌ Helping Others Set Goals

Module Four: Assigning Work

‌‌‌ General Principles
‌‌‌ The Dictatorial Approach
‌‌‌ The Apple-Picking Approach
‌‌‌ The Collaborative Approach

Module Five: Degrees of Delegation

‌‌‌ Level One: Complete Supervision
‌‌‌ Level Two: Partial Supervision
‌‌‌ Level Three: Complete Independence

Module Six: Implementing Delegation

‌‌‌ Deciding to Delegate
‌‌‌ To Whom Should You Delegate?
‌‌‌ Providing Instructions
‌‌‌ Monitoring the Results
‌‌‌ Troubleshooting Delegation

Module Seven: Providing Feedback

‌‌‌ Characteristics of Good Feedback
‌‌‌ Feedback Delivery Tools
‌‌‌ Informal Feedback
‌‌‌ Formal Feedback

Module Eight: Managing Your Time

‌‌‌ The 80/20 Rule
‌‌‌ Prioritizing with the Urgent-Important Matrix
‌‌‌ Using a Productivity Journal
‌‌‌ Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

‌‌‌ Using a Conflict Resolution Process
‌‌‌ Maintaining Fairness
‌‌‌ Seeking Help from Within the Team
‌‌‌ Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

‌‌‌ What to Do If You’ve Been Promoted from within the Team
‌‌‌ What to Do If You’re Leading a Brand New Team
‌‌‌ What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

‌‌‌ Ask the Right Questions of the Right People
‌‌‌ Go to Gemba
‌‌‌ Keep Learning!

Module Twelve: Wrapping Up

‌‌ Words from the Wise
‌‌‌ Review of Parking Lot
‌‌‌ Lessons Learned
‌‌‌ Completion of Action Plans and Evaluations

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.