TRU4 Courses and Workshops

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Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

Online Course / Classroom Training

R2,199.00

Description

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Knowledge Management > Course Outline:

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace

Data, Information, and Knowledge
The Tacit Mode

Understanding Episodes
Acquisition
Knowledge
Integration

Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame

The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model

Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commodization/Customization Model

Components of a Knowledge Management Definition
Customizing the Components
Creating a KMBOK

Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario

About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success

The Knowledge Management Maturity Model
Absorptive Capacity
Rustiness
Process Model Types

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.