Knowledge Management
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!
Online Course / Classroom Training
R2,199.00
Description
The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
Knowledge Management > Course Outline:
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
Data, Information, and Knowledge
The Tacit Mode
Understanding Episodes
Acquisition
Knowledge
Integration
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commodization/Customization Model
Components of a Knowledge Management Definition
Customizing the Components
Creating a KMBOK
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success
The Knowledge Management Maturity Model
Absorptive Capacity
Rustiness
Process Model Types
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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