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Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

‌‌‌ Online Course / ‌‌ Classroom Training

Categories: Business Management, Business Management Skills

R2,199.00

Description

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Knowledge Management > Course Outline:

Module One: Getting Started

‌‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: Understanding Knowledge Management

‌‌‌ What is Knowledge
‌‌‌ What is Knowledge Management
‌‌‌ A Brief History
‌‌‌ Applications in the Workplace

Module Three: Dos and Don'ts

‌‌‌ Data, Information, and Knowledge
‌‌‌ The Tacit Mode

Module Four: The Knowledge Management Life Cycle

‌‌‌ Understanding Episodes
‌‌‌ Acquisition
‌‌‌ Knowledge
‌‌‌ Integration

Module Five: The New Knowledge Management Paradigm

‌‌‌ Paradigms of the Past
‌‌‌ The New Paradigm
‌‌‌ Implications and Applications
‌‌‌ The Knowledge Management Endgame

Module Six: Knowledge Management Models

‌‌‌ The Nonaka and Takeuchi Model (SECI)
‌‌‌ Wiig Model
‌‌‌ Kakabadse Model
‌‌‌ Boisot Model

Module Seven: Building a Knowledge Management Rationale

‌‌‌ Why Rationale is Necessary
‌‌‌ Building a Business Case
‌‌‌ Finding Success Stories
‌‌‌ The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions

‌‌‌ Components of a Knowledge Management Definition
‌‌‌ Customizing the Components
‌‌‌ Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization

‌‌‌ Gathering Support
‌‌‌ Identifying Opportunities for Revenue Streams
‌‌‌ Key Knowledge Management Techniques
‌‌‌ A Map for Success
‌‌‌ The No-Budget Scenario

Module Ten: Tips for Success

‌‌‌ About the Chief Knowledge Officer
‌‌‌ Knowledge Management Skill Checklist
‌‌‌ The Knowledge Management Imperative
‌‌‌ The Hype Curve
‌‌‌ Barriers and Helpers to Success

Module Eleven: Advance Topics

‌‌‌ The Knowledge Management Maturity Model
‌‌‌ Absorptive Capacity
‌‌‌ Rustiness
‌‌‌ Process Model Types

Module Twelve: Wrapping Up

‌‌‌ Words from the Wise
‌‌‌ Review of Parking Lot
‌‌‌ Lessons Learned
‌‌‌ Completion of Action Plans and Evaluations

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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.