TRU4 Courses and Workshops

Revalidation for 2021 - Course Combo

Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

Online Course / Classroom Training



The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Generation Gaps > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

What Generations Exist in the Workplace
What Defines a Generation?
What This Means in Our Workplace?

Their Background
Their Characters
Their Working Style

Their Background
Their Characters
Their Working Style

Their Background
Their Characters
Their Working Style

Their Background
Their Characters
Their Working Style

Working Style
Life Experience

Adopting a Communication Style
Creating an Affinity Group
Sharing Knowledge

Younger Bosses Managing Older Workers
Avoid Turnover with a Retention Plan
Breaking down the Stereotypes

Embrace the Hot Zone
Treat Each Other As A Peer
Create a Succession Plan

Benefits of Generation Gaps
How to Learn From Each Other
Embracing the Unfamiliar

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.