TRU4 Courses and Workshops

Revalidation for 2021 - Course Combo

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Online Course / Classroom Training



With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Crisis Management > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

Internal Risks
External Risks
Case Study
Module Two: Review Questions

Psychological Acts
Physical Acts
Case Study
Module Three: Review Questions

Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Case Study
Module Four: Review Questions

Stalking and Bullying
Case Study
Module Five: Review Questions

Emotional Abuse
Causes Anxiety
Examples of Behavior
Case Study
Module Six: Review Questions

Disruptive Calls
Poor Concentration
Case Study
Module Seven: Review Questions

Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Case Study
Module Eight: Review Questions

Action Point
Case Study
Module Nine: Review Questions

Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Case Study
Module Ten: Review Questions

Emergency Procedures
Train Employees
Case Study
Module Eleven: Review Questions

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.