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Human Resources - Learn to identify, avoid and deal with negative events within the workplace

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

‌‌‌ Online Course / ‌‌ Classroom Training

Categories: Conflict Resolution, Human Resources

R1,499.00

Description

With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Crisis Management > Course Outline:

Module One: Getting Started

‌‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: Crisis

‌‌‌‌ Internal Risks
‌‌‌‌ External Risks
‌‌‌‌ Aggression
‌‌‌‌ Violence
‌‌‌‌ Case Study
‌‌‌‌ Module Two: Review Questions

Module Three: Workplace Violence

‌‌‌‌ Threats
‌‌‌‌ Damage
‌‌‌‌ Psychological Acts
‌‌‌‌ Physical Acts
‌‌‌‌ Case Study
‌‌‌‌ Module Three: Review Questions

Module Four: Myths

‌‌‌‌ Violence Just Happens
‌‌‌‌ It Is Uncommon
‌‌‌‌ Problems Will Solve Themselves
‌‌‌‌ It Is Not Possible to Prevent Violence
‌‌‌‌ Case Study
‌‌‌‌ Module Four: Review Questions

Module Five: Escalation

‌‌‌‌ Threats
‌‌‌‌ Stalking and Bullying
‌‌‌‌ Injury
‌‌‌‌ Death
‌‌‌‌ Case Study
‌‌‌‌ Module Five: Review Questions

Module Six: Concerning Behaviors

‌‌‌‌ Disruptive
‌‌‌‌ Emotional Abuse
‌‌‌‌ Causes Anxiety
‌‌‌‌ Examples of Behavior
‌‌‌‌ Case Study
‌‌‌‌ Module Six: Review Questions

Module Seven: Domestic Violence Indicators

‌‌‌‌ Disruptive Calls
‌‌‌‌ Poor Concentration
‌‌‌‌ Bruising
‌‌‌‌ Absences
‌‌‌‌ Case Study
‌‌‌‌ Module Seven: Review Questions

Module Eight: Triggers of Workplace Violence

‌‌‌‌ Reprimands and Terminations
‌‌‌‌ Financial Strain
‌‌‌‌ Loss of Loved One
‌‌‌‌ Perceived Slights
‌‌‌‌ Case Study
‌‌‌‌ Module Eight: Review Questions

Module Nine: Conflict Dangers

‌‌‌‌ Triggers
‌‌‌‌ Action Point
‌‌‌‌ Flashpoint
‌‌‌‌ Identify
‌‌‌‌ Case Study
‌‌‌‌ Module Nine: Review Questions

Module Ten: Response

‌‌‌‌ Note Areas of Concern
‌‌‌‌ Discuss It
‌‌‌‌ Report It
‌‌‌‌ Report Extreme Cases to HR/Tip Line
‌‌‌‌ Case Study
‌‌‌‌ Module Ten: Review Questions

Module Eleven: Strategies

‌‌‌‌ Policies
‌‌‌‌ Programs
‌‌‌‌ Emergency Procedures
‌‌‌‌ Train Employees
‌‌‌‌ Case Study
‌‌‌‌ Module Eleven: Review Questions

Module Twelve: Wrapping Up

‌‌‌‌ Words from the Wise
‌‌‌‌ Review of Parking Lot
‌‌‌‌ Lessons Learned
‌‌‌‌ Completion of Action Plans and Evaluations

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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.