Coaching and Mentoring
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
Online Course / Classroom Training
The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
Coaching and Mentoring > Course Outline:
The Parking Lot
What is Coaching?
What is Mentoring?
Introducing the GROW Model
Goals in the context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Getting a Picture of Where You Are
Exploring the Past
Choosing Your Final Approach
Structuring a Plan
Creating the Final Plan
Identifying the First Step
What is Trust?
Trust and Coaching
The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Focusing on Progress
How to Know When You’ve Achieved Success
Transitioning the Coachee
Wrapping it All Up
The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Words from the Wise
Review of Parking Lot
Completion of Action Plans and Evaluations
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