Civility In The Workplace
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Online Course / Classroom Training
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
Civility In The Workplace > Course Outline:
The Parking Lot
What is Uncivil Behavior?
Three Reasons Why You Should be Civil
Dealing with Difficult Personalities
Costs and Rewards
Being Politically Correct
Incivility and the Costs
Civility and the Rewards
Four Causes of Incivility
How to Overcome It
Examining the Root Cause
Creating a Cause and Effect Diagram
Benefits of Resolution
Three Sides to Incivility
Creative Problem Solving
Completing a Needs Analysis
Designating the Core Group
Defining what is Unacceptable Behavior
Defining the Consequence
Writing the Policy
The First Steps
Words from the Wise
Review of Parking Lot
Completion of Action Plans and Evaluations
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