TRU4 Courses and Workshops

Revalidation for 2021 - Course Combo

Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Online Course / Classroom Training



Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Business Etiquette > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

Etiquette Defined
The Importance of Business Etiquette

Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

The Three-Step Process
The Four Levels of Conversation

Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions

Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill

Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips

Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do’s and Don’ts

Thank You Notes
Formal Letters
Informal Letters

The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear

General Rules
Important Points
Preparation Tips

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.